General Terms and Conditions and Customer Information

Article 1.   Scope

Article 2.   Conclusion and Rescission of Contract

Article 3.   Delivery & Payment Service

Article 4.   Modalities of Payment

Article 5.   Complaints and Warranty

Article 6.   Title Retention

Article 7.   Data Privacy

Article 8.   Copyright

Article 9.   Severability Clause

Article 10. Damage during Shipment

Article 11. Miscellaneous


Article 1. Scope

The following General Terms and Conditions shall exclusively govern the business relation between Shop Vac International, Inc. and the Buyer in the version applicable at the time the order is placed. Shop Vac International, Inc. does not accept any deviating terms and conditions of the Buyer, unless Shop Vac International Inc. has explicitly agreed to their applicability.

Article 2. Conclusion and Rescission of Contract

The presentation of the products in the online shop/brochure does not constitute a legally binding offer, but a non-binding online catalogue. Upon entering your personal data and clicking the “Submit order” button in the final step of the ordering process, you are placing a binding order for the goods in the shopping cart. You will receive a confirmation of receipt of your order immediately after having submitted the order. The purchase contract is concluded by our confirming the order or by delivery of the goods. We undertake to accept the Buyer’s order at the terms and conditions on our website. Shop Vac International, Inc. shall have the right to rescind the contract in the case of typing, printing, database or calculation errors on the website. If the supplier of Shop Vac International, Inc. fails to deliver the ordered goods to Shop Vac International, Inc. in spite of a contractual obligation, Shop Vac International, Inc. may also rescind the contract. In this case, the Buyer shall immediately be informed that the ordered product is unavailable. The purchase price already paid will be refunded immediately. The Buyer shall be entitled for his part to revoke the contract in writing (also by email) or by returning the goods within a fortnight. The costs of returning the goods shall be borne by the Buyer. Please pack the goods in a manner that avoids damage during shipment. Moreover, our take-back warranty applies. We can accept complaints only in the case of manufacturing defects and within the statutory deadlines. NOTICE! In the case of return shipments, no shipping charges will be refunded.

Article 3. Delivery & Payment Service

Unless otherwise agreed, goods shall be delivered ex-works to the delivery address specified by the Buyer. Shipments are generally delivered within 2-5 business days by DPD. We are entitled to effect partial deliveries if and when reasonable. Additional shipping charges will accrue only if explicitly agreed. All payments shall be made in advance. The purchase price shall be due and payable immediately without deduction. The Buyer shall bear all costs which may be attributable to return shipments. If Shop Vac International, Inc. has evidence to prove that they suffered a higher damage caused by delay, Shop Vac International, Inc. shall be entitled to claim damages.

A (handling) fee of EUR 30 applies if the Buyer refuses to accept the ordered goods within the statutory period. If payment is refused, we shall institute court proceedings without any further payment reminder.

All prices are quoted in Euro and include statutory VAT.

Article 4. Modalities of Payment

By immediate transfer.

By credit card.

We accept Visa and MasterCard/EuroCard.

Article 5. Complaints and Warranty

All goods are subject to a full right of return and exchange. Customer satisfaction is our primary concern. If the items delivered do not suit you or if they are not to your liking, you can readily return them to be exchanged. Customers are required to send back items they do not like or which have the wrong size within 14 days. If goods are returned without asking for a replacement, the Buyer shall bear the shipping costs. We do not accept return shipments which are sent with insufficient postage or without any postage at all.

The warranty period for our devices is 2 years, excluding parts which are subject to wear and tear.

Complaints will only be accepted in the case of obvious manufacturing defects and only within the statutory deadline!

Article 6. Title Retention

Shop Vac International, Inc. shall retain ownership of all goods until they have been fully paid for.

Article 7. Data Privacy

We will use the personal data you furnished when ordering the goods in order to process and perform the contract. Our shipping partner in Austria is DPD (for shipments abroad the respective postal services). Your data will be disclosed to these partners to the extent which is necessary for delivering the goods. Once the contract has been fulfilled, your data which must be retained under tax regulations will be blocked. These data are then no longer available for further use.

Article 8. Copyright

© Shop Vac International, Inc. Our shop’s webpages and the photos they contain are protected by copyright under the Copyright Act. Their publication, reproduction, dissemination and imitation shall require prior written consent by Shop Vac International, Inc. All images used in the online shop and on the website are owned by Shop Vac International, Inc. Anyone who uses these images without authorisation shall be sued for damages without having received a notice of warning.

Article 9. Severability Clause

In the event that individual provisions of this contract are fully or partially ineffective or become ineffective at a later moment in time, this shall not affect the validity of the contract as such.

Article 10. Damage during Shipment

Please notify the forwarder immediately of any damage if the goods delivered to you have obviously been damaged during shipment and contact us immediately.

With damage which is not discernible from the outside and is not detected until the goods are unpacked, please contact us immediately.

Damage caused during shipment must be reported within 7 days of receipt of a consignment.

Article 11. Miscellaneous

Austrian law shall apply, excluding the UN Convention on Contracts on the International Sale of Goods (CISG); this also if you have your general place of jurisdiction abroad. We do not accept any liability for minor discrepancies and changes of our photos and descriptions. Goods will be delivered as long as stocks last.